Way back in February, I published a webinar on YouTube called, “netTools 101: Web Tools Every Legal Professional Should Know.”
It’s nothing fancy. The slides are hard to see on the video. I posted them underneath… which is a less-than-satisfactory fix for following along onscreen. For anyone who thinks it’s a good idea to print them as handouts, well, my suggestion is to do it in grayscale. But, hey, it was my first YouTube video! Don’t expect Tim Burton or anything! This is web development in action.
On the video, I demonstrate an easy tool to help visualize how a person or entity presents him/her/itself on the web. Although the chart is not lawyer-specific, I had created this tool to analyze how BigLaw firms – the Am Law firms – present themselves on the web as service providers and businesses. I needed a simple way to assess the firm’s web development and this is what worked.
For each Am Law firm, I collect and compile the data required by the chart. Every “web development” I find – each blog, podcast, or Feedburner account – earns the firm one point. If a firm’s web development really impresses me, I reward them with extra credit. I calculate a firm’s “BigLaw Tech Score” by totaling its points.¹
I started this project in late February. It’s late July and I’m still not finished.
The other big hurdle that I’ve encountered is that I haven’t figured out a “pretty” way to publish the scores. Posts sort of cram the information together and become quickly outdated. Plus, text documents are not the optimal solution when collecting, calculating, or comparing data. On the other hand, spreadsheets lack room for thoughtful analysis.
By late May, I was itching to find a better way to proceed with the BigLaw Tech Scores.
While I brainstormed the fate of the BigLaw Tech Scores, I figured I may as well publish my research in “real time.”² Technically, the #AMLAWTweeple project is my research for one component of the BigLaw Tech Scores – the Twitter accounts at Am Law firms.4
Borrowing the open-source mentality, the #AMLAWTweeple list is public (and costs nothing!). Moreover, others are enabled and encouraged to add to it.
Precisely because of these characteristics, I thought it would be prudent of me to disclose my methodology for creating the list. I aimed:
1. to make the list of Am Law Tweeple easy to read & maintain;
2. to promote interactivity; &
3. to respect people’s privacy.
I’ll address these objectives in reverse order.
I am not ashamed to plug my internet stalking (er, research) skills. In fact, if you want to know about my mad skills, you can ask me to help you find something – anything – on the internet.
However, please understand, as a blogger since 2004, a former legal recruiter, and former plaintiff-side employment discrimination attorney, I am extremely aware of web 2.0 privacy concerns in today’s work environment.5
Therefore, on the #AMLAWTweeple list, I decided to only include people who wanted to be found. I inferred someone wanted to be found if s/he listed the firm at which s/he worked in his/her Twitter profile; if s/he linked to his/her firm URL, or if s/he used a firm e-mail address.
How did I go about finding people – who wanted to be found – to add?
As I mentioned in the comments on Greg’s site, Tweepz.com was my favorite tool for finding #AMLAWTweeple. On Tweepz, I would search for firm domain (e.g. kslaw.com) as well as by firm name (e.g. King & Spalding).
To repeat, I only included people whose names came up in public searches such as Google, Tweepz, Twitter search, or LinkedIn.6
On the other hand, even if someone showed up in one of my searches and approached me and requested to be removed or requested that I not add them at all, I obliged.
(Note: While I mention this below, I should state here that I was less stringent when it came to adding referrals.)
Right, so here’s this new tool, “Twitter,” a microblog through which we can make all these new connections, a global water cooler. Nevertheless, as I looked around the blogosphere, I saw lists of Tweeple – any type of Tweeple list – compiled and published on static posts.
(Hey! I did it too! See: BigLaw Tech Scores.)
Anyway, I decided to see how this tool worked in action. The #AMLAWTweeple list may be published to my blog, but I also tweet my research and directly ask the #AMLAWTweeple who I find if they know anyone else with a Twitter account at their firm.
By approaching #AMLAWTweeple directly, this alerts anyone who’s included on the #AMLAWTweeple list about my project. If people would like to add accounts, they can respond to me (@mjsq) (public), DM me (private), or e-mail me (even more private). It also gives #AMLAWTweeple another chance to send me a (polite) request if they wish to be removed.
In addition to broadcasting this over Twitter, I decided to publish the list as a Google Document to show the potential of collaborative word processing tools. Through the provided form, site visitors can add accounts that I’ve missed via the form – anonymously and in real time.7
While I am less stringent about my public search requirements for word-of-mouth add-ons – mainly because I trust the legal industry’s professionalism – I always tweet updates to the list and @reply people directly.
Easy to Read & Maintain
Again, the #AMLAWTweeple project started as a method to combat the pitfalls of the BigLaw Tech Scores, as I described above.
There are many fantastic resources out there listing lawyers on Twitter, BigLaw lawyers on Twitter. There are even LinkedIn Groups for lawyers and law firms on Twitter.
The #AMLAWTweeple list is not a replacement for any of these sites. It’s my research that I’m sharing with everyone in order to encourage people to share their knowledge with me. With that said, add to it, revise it, manipulate it, comment on it, or respond to it.
And, please, please, please tell me if you want off of it.
Next post in series: The Question is not whether Am Law firms have Twitter Accounts, it’s what they can do with them. More insight into why I created the #AMLAWTweeple list. (Post #3)
¹ In case you don’t want to watch my video, to determine a firm’s BigLaw Tech Score, I search for Facebook groups, LinkedIn profiles and groups, Jigsaw listings, official blogs, unofficial blogs, podcasts, whether the firm offers webinars, etc.
For firms with blogs and podcasts, I also list how the firm creates the blog/podcast, how it hosts the blog/podcast, and how the firm is analyzing its visitors.
To calculate the BigLaw Tech Score, a firm receives a certain number of points for each element that adds to its web presence.
I’d like to emphasize that all of the information that I find is available in Google searches or by interpreting a firm website’s source code.
² While I present the information in the BigLaw Tech Scores by firm, I compile the information by component. (E.g., I look up all Facebook profiles at once, I look up all LinkedIn profiles at once.)
³ I tag all relevant tweets with the hashtag #AMLAWTweeple. In Twitter, people can click on the #AMLAWTweeple link to view all tagged tweets.
4In the third post in this series, I’ll talk in more detail about what I think Am Law firms can gain from being on Twitter.
5In fact, all writers on my other website – http://nonpretentious.com – publish under pseudonyms. This way, writers have total control over how and to whom they reveal their online identities. They can learn to write for the web without worrying who is reading their material.
6 Again, I emphasize this as a warning and a disclaimer because these searches are easy for anyone to duplicate.
7 The Twitter names show up in real time. I edit the submissions and link ‘em back to Twitter.
This web log is for informational purposes only. In other words, it does not constitute legal advice and is not intended to create an attorney-client relationship. Online readers should not act upon any information presented on this web log without seeking professional legal counsel. Finally, the posts on this web log represent the personal views of Lyle Roberts, not the views of his law firm or clients.
The author apologizes for any factual errors in this web log. Although he will act quickly to correct errors pointed out to him, he declines to take responsibility for the mischief that may result in the interim.
Twitter – There is an inactive Twitter account that may or may not be for the firm. (+.5)
Official podcasts – n/a
Official webinars – The firm does host webinars (e.g. this past webinar in 2007 ). These are found (not easily) by searching the firm’s website. (+.5)
How Dewey & LeBoeuf Interacts With the Web:
- Note: For further information on the 10b-5 Daily, please see Lyle’s comprehensive FAQs . I’ve decided not to include them here due to the disclaimer on the site.
BigLaw Tech Score: 11.5 points
For an explanation of the BigLaw Tech Score, see this post.
When you hear the words “social media” what comes to mind?
a. Reading Facebook profiles to get ready for your upcoming high school reunion only to realize that your old acquaintance would make a great expert witness
b. Brainstorming with your colleague across the United States over instant messenger
c. Answering a question on a LinkedIn discussion board and receiving a call from a potential client who has been searching for an attorney with your expertise
d. Using wikis, blogs, vlogs, and forums to collaborate on cases and connect with associates, partners, and support staff worldwide
This wasn’t much of a multiple choice. These four responses are all valid. So are countless other ones.
Before I continue analyzing BigLaw’s web presence or explain Twitter Karma, TwitterFeed, TweetLater…or even explain the answers to the multiple choice question above…it’s time to put social media into context.
What is social media? Let’s turn to our trusted Wikipedia:
Social media is the combination of activities that come together in a medium using one or more senses of sight, sound, or motion to create visual displays, picture-sharing opportunities, and the creation of shared-meaning through words and pictures by people. It is defined as engagement over a medium as compared to face-to-face. Social media uses the “wisdom of crowds” to create information in a collaborative manner. Social media can utilize many different forms, including text, images, audio, and video to provide context and meaning. Social media can take many different forms, including message boards, weblogs, wikis, podcasts, pictures, and video. Technologies such as blogs, picture-sharing, vlogs, wall-postings, email, instant messaging, music-sharing, group creation, and voice over IP, to name a few. Examples of social media applications are Goggle (sic.) (reference, social networking), Wikipedia (reference), MySpace (social networking), Facebook (social networking), Club Penguin (children’s social networking), iTunes (personal music), YouTube (social networking and video sharing), Second Life (virtual reality), and Flickr (photo-sharing).
Next, Wikipedia distinguishes between social media and traditional forms of media. For our purposes, whether social media will one day usurp traditional media or whether the two services will be complementary is far too philosophical. Nevertheless, this juxtaposition clarifies what social media is. Namely, social media gives users/consumers and service-providers/companies an opportunity to dialogue. (Again, here’s wikipedia…)
Primarily, social media depend on interactions between people as the discussion and integration of words to build shared-meaning, using technology as a conduit.
Social media utilities create opportunities for the use of both inductive and deductive logic by their users. Claims or warrants are quickly transitioned into generalizations due to the manner in which shared statements are posted and viewed by all. The speed of communication, breadth, and depth, and ability to see how the words build a case solicits the use of rhetoric. Induction is frequently used as a means to validate or authenticate different users’ statements and words. Rhetoric is an important part of today’s language in social media.
– read. like. support. –
– read. like. support. –
Social media is not finite: there is not a set number of pages or hours. The audience can participate in social media by adding comments,instant messaging or even editing the stories themselves.
OK. We know the properties and qualities of social media. Based on this description, however, should lawyers care about social media? If so, why? How will social media benefit someone in the legal industry? In fact, not to be a contrarian, but shouldn’t lawyers focus on the law?
To answer these questions, we’ll look at the tools we have available and the possible uses in a legal practice. We’ll also figure out how to analyze our results, focus on the R.O.I. to determine how these tools play a role in our overall business strategy and, therefore, how we should allocate our time.
I must reiterate that there’s no right answer to any of these questions. With no right answer, social media is a bit of trial and error to find out what works for you, your clients, your firm, and your bottom line.
The extent that lawyers and law firms implement social media into their business models will vary. Not only between solo practioners and large firms, but between practice groups within the same firm or even between office locations.
For the site, I will publish four articles per week (most likely, Monday, Wednesday, Friday, and every other Sunday night). The first article of each week will be available to the public. The second two articles will be available to registered subscribers. One time subscriptions (4 weeks of content) will be available for $12.95. 6-month subscriptions will be available for $9.95/month.
Those who purchase either subscription, for the duration of their subscription, I will be available for unlimited e-mail correspondence to answer questions, brainstorm, problem-solve, network, etc.
Of course, social media requires a dialogue. Whether you pay for a subscription or read the first article of the week, please feel free to comment on any of the posts, ask questions, pose hypotheticals, question, and challenge.
Moreover, I’d love to hear from lawyers who have implemented social media tools about their results. What worked? What didn’t? I’m open to phone, face-to-face interviews, or guest posts.
Though I’m rambling about lawyers, I’d also love to hear from law firm marketing departments, recruiting departments, associate development committees, associates, and support staff about their thoughts on social media and how it works.
Similarly, I’d love to hear from any law firm’s brave IT department who is willing to speak about server risks, confidentiality, and privacy in order to sober the social media fantatics out there (me!)
On the other days, I will be available for individual and group consulting sessions. Depending on the needs of the session, it may be an hour or a full-day workshop.
Depending on costs and location, these can be done by video conferencing or in person. My goal is to keep prices reasonable and competitive.
As a former recruiter, I am also happy to assist companies with finding the right person to handle and organize the web strategy within the firm.
While it is not necessary to bring in an outside person to run the firm’s “social marketing campaigns,” the talent that is there needs to be quite clear about their strengths and weaknesses in terms of the overall plan.
Again, I am happy to consult during the preliminary stages on finding the most rock star team.
Not only is the website often split between marketing and IT, it is also usually under-resourced. Instead of there being a dedicated Web team, those responsible for the website are often expected to run it alongside their “day job.” When a Web team is in place, it is often over-stretched. The vast majority of its time is spent on day-to-day maintenance rather than longer-term strategic thinking.
This situation is further aggravated by the fact that the people hired to “maintain” the website are junior members of the staff. They do not have the experience or authority to push the website forward. It is time for organizations to seriously invest in their websites by hiring full-time senior Web managers to move their Web strategies forward.
There are countless possibilities once the decision has been made to try to implement a few techniques as to who is in charge and what work is delegated where. Rather than of whose making the decisions to do more with social media, which managerial groups within the law firm to which these will fall, and who would be the best candidate
Finally, the legal industry is what I know best. Law school is where I first became passionate about social media when I realized there was an exchange taking place in the blogosphere between lawyers, judges, law professors, and little 1L me was invited to share my opinions!
Nevertheless, the topics we’ll cover may be relevant to a number of different industries and/or professions. Feel free to listen in and share your own insights.
With that said, there’s still a 24-hour countdown until the new site (…how I wish I could have three more days…). For the first few weeks, during the transition, there may be some kinks. If you ever need an article e-mailed to you, let me know.
So, this is a little like hello post and a little like a goodbye post. We’re moving up in the world.